Company Information

The company name is Late Payment Service Limited, a company registered in the United Kingdom, company number 14583576.  The registered office is 128 City Road, London, EC1V 2NX, UNITED KINGDOM.

Our website address is: https://latepaymentservice.com

Our Customer Portal address is: https://portal.latepaymentservice.com

Data Protection Legislation

We comply with the requirements of data protection legislation e.g. The Data Protection Act 2018 and the General Data Protection Regulation (also known as GDPR).  We also comply with PECR (Privacy and Electronic Communications Regulations).  Our site will also comply with other data protection legislation as we operate in other legislative areas including the United States.

What personal data we collect and why we collect it

Cookies

This website uses cookies. Cookies are used to support the functionality of this website and also for analytics related to site usage. The legal basis for this processing is consent based upon your acceptance of the cookie processing when first visiting the website.

View our Cookie Report

Analytics

We use Google Analytics and their tracking cookies to monitor usage of the website.

Main Contact Form (Contact Us)

We process your personal data when you contact us via our contact form.  The personal data we process is as follows:

• Name
• Email
• Contact Number

Note – the legal basis for processing this data is explicit consent which is given at the point where you are required to select the checkbox prior to submitting the form.

Invoice Submission Contact Form (Home Page)

We process your personal data when you contact us via our invoice submission contact form on our home page.  The personal data we process is as follows:

• Name
• Email
• Contact Number
• Customers Name
• Customer Contact Email
• Customers Contact Number

Note – the legal basis for processing this data is explicit consent relating to your (i.e. Name, Email and Contact Number) which is given at the point where you are required to select the checkbox prior to submitting the form.

Note – with regards to the legal basis for the Customers personal data, we would rely on Contract Necessity as the legal basis for processing.

The purpose for the processing this data is to be able to initiate our Late Payment Collection Services.

Customer Portal

We set up an account on our Customer Portal for all of our customers.  The personal data processed includes:

• Name
• Email
• Contact Number
• Customers Name
• Customer Contact Email
• Customers Contact Number

Note – with regards to the legal basis for processing the personal data, we would rely on Contract Necessity as the legal basis for processing.

Sharing of personal data

We will share your data with our appointed third parties, these include:

• Hubspot (Customer Relationship Management Software)
• Quickbooks (Financial Management Software)
• Appointed third parties including but not limited to:
  • Accountancy partners
  • Marketing service providers
  • Third party collection agencies

 Note – We never share our customer details with other customers.  We strictly keep the details of our clients confidential.

 Data Retention

We adhere to the principles of data protection (as a Data Controller) with regards to the retention of personal data.  This means that we only retain the data for legitimate purposes and for proportionate timescales that relate to:

• Legal requirements such as tax legislation
• Legitimate business processes e.g. customer service management and our provision of services

Rights of Individuals

We comply with all the rights of Data Subjects under applicable data protection legislation.  You may find more information about this within our Data Subject Access Request Policy.

Contact our Data Protection Team at dataprotection@latepaymentservice.com if you have any other queries relating to the processing of personal data.

Transfers of Personal Data

We may transfer your data outside of the United Kingdom (UK) and or the European Economic Area (EEA).  All transfers must conform with the applicable data protection legislation including the requirements to ensure that appropriate additional safeguards are in place.

Information Security

We endeavour to ensure that your personal data is kept safe.  We comply with the requirements of Article 32 (UK GDPR) in relation to the protection of personal data.

This means that:

• We use secure systems to protect personal data
• We train our staff members in information security

Contact our Data Protection Team at dataprotection@latepaymentservice.com if you have any other queries relating to the security of the processing of personal data.

What data breach procedures we have in place

In the event of a known or suspected data breach we will notify all affected website users within 72 hours.